ECS Customer Services Role

Exceptional Customer Service and Support with a Dedication to Professionalism

As an individual, you thrive in a fast-paced work environment where change is constant and challenges are frequent.

Responsibilities:

• Provide exceptional customer service by promptly and courteously addressing client enquiries
• Demonstrate technical proficiency in navigating computer systems to efficiently manage customer accounts, work orders, and documentation.
• Actively engage in continuous learning to stay updated on company products, services, and promotions, and provide accurate and relevant information to clients.
• Proactively identify and resolve customer issues, demonstrating a solutions-oriented mindset and timely follow-up to ensure customer satisfaction.
• Collaborate seamlessly with internal teams, such as technicians and project managers, to facilitate efficient communication and resolution of customer concerns.
• Maintain records of customer interactions, transactions, and enquiries to
• Strive to exceed customer satisfaction targets by actively seeking feedback, implementing appropriate changes, and constantly improving service delivery.
• Stay informed about industry trends and developments to provide up-to-date information and recommendations to clients.
• Adhere to company policies, procedures, and safety protocols always, ensuring compliance and contributing to a safe work environment.

Requirements:

• Proven experience in a customer service role, with a track record of providing exceptional service and support.
• Excellent communication skills, both verbal and written, with the ability to establish rapport and connect with people easily.
• Ability to thrive in a fast-paced environment where change is constant and make sound decisions under pressure.
• Strong technical proficiency in navigating computer systems, with a keen interest in learning and adapting to new technologies.
• Passion for providing excellent customer service in a professional and efficient manner, with a solutions-oriented mindset.
• Strong commitment to professionalism, with the ability to handle challenging situations with poise and professionalism.

If you feel you possess the skills and experience to excel in this role, please fill out the form below and attach a copy of your resume. At ECS, we value our employees and their contribution to our success. We offer competitive compensation, opportunities for growth and development, and a supportive work environment. Join our team and be part of a company that is dedicated to exceptional customer service and professionalism. Apply now!