ECS Returns Policy - Before Returning Any Goods Please Read This
Procedure for Returning Goods
- To request an authority to return any item for a credit please complete the GRA form (Goods Return Authorisation form) located at the bottom of this page.
- ECS will endeavour to reply to the provided return email address within 2 working days.
The reply will indicate:
» Acceptance Email from ECS
» Restocking Fee
» Refusal with reason why
- A copy of the delivery note along with the GRA reference must accompany the goods being returned. Any goods arriving without proper documentation may be turned away at the purchaser’s expense.
- Freight costs incurred are the responsibility of the purchaser.
- All returns are subject to inspection and can be refused if the goods are not returned in condition fit for resale.
- All credits will be processed to the purchaser’s account; ie, no cash reimbursements.
Conditions for Returning Goods
- All products returned must be in good condition fit for resale, credit approval is subject to inspection and in the case of cable a recheck of the metres returned.
- ECS will accept for return for full credit any order that was:
» Processed and supplied incorrectly
» Any product that is supplied with a factory fault or that has been damage in transit or where ECS is at fault or otherwise responsible.
- No goods will be accepted for return without prior consultation and acceptance.
- All claims to be made within 30 days of original dispatch or as otherwise agreed in writing.
- ECS reserves the right to apply a restocking fee for goods returned based on the value of the goods returned plus G.S.T. and/or freight costs. Please refer to the Restocking fee table
- Loan or Sample items with prior arrangement (0%)
- Items sent in error by ECS (0%)
- Standard stock items returned in packaging fit for resale (15%)
- Cable – Common stock cables issued on full drums (20%)
- Cable – Common stock cables issued as off the shelf lengths (20%)
- Cable – Common stock cables issued as cut to length (50m+) (30%)
- Cable – Specially imported for your order (No Return)
- Specially imported for your order products – All ranges (No Return)
- Freight fees / Courier fees (No Credit)
ECS Goods Return Authorization Form (GRA)
Fill out my online form.